Contact Us
Questions about an order, wholesale / retail, or any Long Run products? Our team is ready to help — reach out and we'll get you sorted, fast.
Send us a message
Fill out the form below and a member of our team will get back to you within one business day. The more detail, the faster we can help.
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Thanks for reaching out — we've got it. Keep an eye on your inbox; a real human from our team will reply within one business day.
Response time
Within 1 business day, Mon–Fri
Email us
info@longrun.co
Track your order
Check your shipping confirmation email for live tracking.
Frequently asked questions
A few quick answers to the things we hear most. Still stuck? Send us a message above.
Shipping carriers regularly mark packages delivered a full 24-48 hours in advance of dropping off the order. If it still hasn't arrived after 48 hours, reach out to us.
Orders are typically shipped within one business day of being placed.
Log into your account and head to the subscriptions tab, where you can skip a delivery, swap flavors, change your cadence, etc.
Generally we cannot accept food products for returns for safety reasons. But, we always want to make sure our customers are kept happy. Reach out to us, and we'll work with you to make it right.
We currently ship across the United States, with select international destinations available at checkout. Enter your address at checkout to see live options and rates.
Send us a message above with your order number and a quick photo, and we'll make things right.